Sunday December 17, 2017 13:09

Automotive Press Release : 08 Aug 2017

MG Hold Nationwide Dealer Meeting Announces Successful H1 2017 Automotive—08 Aug 17

SAIC Motor-CP Co., Ltd. and MG Sales (Thailand) Co., Ltd.,the manufacturer and distributor of iconic British MG vehicles in Thailand held a nationwide MG dealership 2017 meeting today led by Mr. Shi Guoyong, President of SAIC Motor-CP Co., Ltd. and Mr.

Toyota Ranks Highest in After-Sales Service for Ninth Time in 10 Years Automotive—08 Aug 17

Bangkok--8 Aug--J.D. Power and Advertising
Satisfaction Declines as New-Vehicle Owners Expect More of Service Centers, J.D. Power Finds

New-vehicle owner satisfaction among those who utilize authorized after-sales service declines in 2017, as service customers increasingly expect more services and better value during service visits, according to the J.D. Power 2017 Thailand Customer Service Index (CSI) Study,SM released today.

Overall service satisfaction for mass market brands averages 866 (on a 1,000-point scale), down from 873 in 2016. Although 20% of customers say their most recent service experience exceeded their expectations—an increase of 13% from 2016—a similar proportion indicate that their service advisor was neither completely focused on their needs (20%) nor provided helpful advice (19%). The study finds that implementation of service standards has declined year over year, with fewer dealer staff reportedly taking the time to inspect the vehicle with customers before service (75% vs. 87% in 2016, respectively) and after service (93% vs. 97%, respectively).

"Most new-vehicle owners are generally satisfied with after-sales service but would prefer a more attentive service center representative, one who provides valuable advice on optimum and cost-efficient car maintenance," said Siros Satrabhaya, country man