Volvo Car Thailand launches LINE Official Account for enhanced, faster and more convenient customer service.

Automotive Press Releases Wednesday June 10, 2020 11:21
Bangkok--10 Jun--Vivaldi Integrated Public Relations
With Volvo Car Thailand’s LINE Official Account customers can arrange a test-drive, purchase a new vehicle, or book their vehicle in for service via LINE at @VolvoCarsTH or click at https://lin.ee/fm66wVS

Volvo Car (Thailand) continues to innovate by introducing new ways to connect with customers through all available channels. The latest is the announcement of the launch of the LINE Official Account, which adds a modern, real-time, and convenient communication method for all customers. The new LINE Official Account allows customers to order new cars, inquire about after-sales service, as well as make appointments to request a test-drive with just the touch of a finger.

Mr. Jean-David Harel, Marketing Director of Volvo (Thailand), explained “that Volvo Car Thailand pursue its digital strategy to deliver an excellent digital customer journey and ease the direct interaction in-between Volvo and Thai consumers. We want to give the least complicated access to our product, price information and offers, to make test-drive request fast and simple and, for Volvo owners, to provide them the latest news about us and our services, such as the Customer Lifetime Parts Warranty. Through LINE, we are now capable to interact better and faster with Thai consumers and deliver a more customized and personalized contents which matters to each Volvo LINE family member. We launched Volvo Car Thailand LINE in May 19th and we are now very happy to have more than 20 000 friends.”

It also gives customers the opportunity to reserve a Volvo XC40 T5 R-Design, only in Fusion Red Metallic and Bursting Blue Premium Metallic, via "LINE MyShop" at the special price of just 2.19 million baht (normal price 2.49 million baht) from today until 30 June 2020 and delivery by 30 June 2020 only (limited number of cars and conditions as specified by the company).

Mr. Jean-David Harel, Marketing Director of Volvo (Thailand), added that “we decided to go further in terms of digital customer journey with a complete online buying experience through Volvo LINE MyShop, We are the first European carmaker doing it in Thailand. It allows Thai consumers to choose, book, and buy the Volvo car they like with ease at their fingertips anytime, anywhere. We introduced Volvo LINE MyShop with an exclusive offer for XC40, you just need to go to Volvo LINE and in a few clicks you can book your XC40 T5 R-Design with special price at 2.19 M-THB”.

The Volvo Car Thailand LINE Official Account comes with a number of features, giving customers direct access to the following:
Product information: features, configurator.
Service: Customer Lifetime Parts Warranty, VPS, and more.
Offers: Exclusive Deals, Sales, Service, and Accessories.
Test-drive requests.
Retailer location and selection.
Other social media channels.
Contact us.
Be a Volvo owner with 5 easy steps for customers who want to purchase the Volvo car via LINE My Shop:
1) Choose a special offer for favorite Volvo models
2) Select car model, color (interior and exterior)
3) Choose a Volvo car dealer branch for money transfer
4) Confirm payment
5) The booking confirmation will be sent to the Volvo car dealer for further processing.

For those who have not yet decided which new model Volvo they want to purchase, a test-drive can also be booked via LINE, making it so easy and convenient and all without leaving home. Existing Volvo customers are also catered for with the LINE Official Account; they can arrange to have their vehicle serviced via the app.

Volvo Car (Thailand) always puts customers first, it is part of what has made Volvo one of the most respected and admired automotive brands in Thailand and the world. And as Volvo’s Scandinavian heritage has always embraced design as a key element to deliver a better experience for all customers, the Volvo LINE Official Account has been designed in a manner to ensure Volvo continues to make people’s lives easier, it’s the Volvo way.

Get to know Volvo more by adding Volvo Line Official Account @VolvoCarsTH or click https://lin.ee/fm66wVS
For more information, please contact the Volvo service center nearest to you, Volvo Call Center 02 305 4499 or www.volvocars.com/th.

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