TalariaX Launches One of the Most Integrated Omni-Channel Messaging Platforms, sendQuick.io, for the Enterprise and Telco Markets

Event Calendar Press Releases Thursday January 10, 2019 08:10
SINGAPORE--10 Jan--PRNewswire/InfoQuest
Integrated cloud-based service combines 10 messengers in one platform using a single API

TalariaX, a leading industry player in enterprise mobile messaging solutions, has launched an omni-channel messaging platform and flagship solution that integrates 10 popular social messenger platforms - Facebook Messenger, Webex Teams, WeChat, Telegram, Slack, Microsoft Teams, WeChat Work, Line, WhatsApp (integration completed, not launched) and Viber (integration completed, not launched) - using a single Application Programming Interface (API).

sendQuick.io, one of the most integrated messenger platforms currently available for the enterprise and telco markets in Asia, enables organisations to connect and leverage multiple applications (Reminders, Notifications, Alerts, Customer Service, OTP and more) and network systems across all 10 popular social messenger and collaboration channels, vastly simplifying the subscription process.

The number of mobile phone messaging app users worldwide is projected to grow to 2.48 billion in 2021. This year[1], consumers will get in touch with businesses for customer support more over messaging than over social media[2], thus redefining digital communication. "sendQuick.io is a testament to TalariaX's versatile offerings that caters to the evolving needs of organisations for seamless integration, increasing productivity and delivering outstanding customer engagement. The holistic and simplified offering is not just a cost-effective solution proposition but also a service that offers hassle-free conversations seamlessly across multiple channels," said JS Wong, CEO of TalariaX.

sendQuick.io key features include:
  • Omnichannel Messaging: Connects with customers in real-time via social messengers
  • Easy Configuration: Enables organisations to configure any number of social messaging or collaboration tools; Faster set-up and low entry cost
  • Unified Applications Integration: Single and unified API integrates all applications and systems seamlessly
  • Broadcast Messaging: Sends notifications, alerts and reminders instantly to customers about latest promotions, transactions and updates
  • Data Access: Accessible via cloud on any browser/ device and can be recorded, archived and accessible for easy retrieval
"Our readily integrated platform allows organisations to effortlessly streamline processes, enable easy subscriptions/configurations, and at the same time simplify their deployment by 90%," added Wong.

A true pioneer in mobile messaging gateways and a key SMS and mobile messaging player in Singapore, Malaysia and in the Asia-Pacific region, TalariaX also launched 'Conversation', a unified web-based messaging tool for agents and staff to easily chat and interact with all messenger users in a single interface.

This ready-to-use tool allows companies to avail of multi-user and multi-department login, serves as a customer service/support function like helpdesk, and acts as a marketing tool for customer feedback, enquiries and other customer facing interactions.

In today's fast-paced business environment and connected world, TalariaX's tools and services helps organisations enhance operational efficiencies, reduce overhead costs and simplify processes for the most effective and efficient customer communication.

[1] https://www.statista.com/statistics/483255/number-of-mobile-messaging-users-worldwide/
[2] https://mobilemarketingmagazine.com/trend-alert-2019-messaging-apps-for-business
About TalariaX Pte Ltd

TalariaX(TM) develops and offers enterprise mobile messaging solutions for improving business workflow and productivity. Our range of business mobile messaging solutions is geared towards helping companies to easily deploy messaging solutions for all enterprise applications. They include IT Alerts & Notifications, Secure Remote Access via 2-Factor Authentication, Emergency & Broadcast Messaging, Business Process Automation and System Availability Monitoring.

Our key product, sendQuick, is an enterprise grade messaging gateway, available on appliances, virtual machines and cloud services. sendQuick is used by over 1,500 corporations, including many Fortune Global 500 companies, in 40 countries across various industry verticals.

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