From left to right:
Rungruang Sukkirdkijpiboon, Chief Executive Officer of Central JD Fintech HoldingStephane Coum, Chief Executive Officer of Central Food Retail Group, a part of Central Retail that oversees both Tops and Central Food Hall
Bangkok, 15 May 2020 – Dolfin application, as part of Central JD Fintech Group have announced a new 'Order & Collect’ service on its interactive Dolfin application, in collaboration with Tops. The new feature will allow customers to browse, order and pay order for essential items online at the comfort and safety of their homes, with easy, fast and secure order and pick-up service that will help to reduce shopping time and prevent the spread of Covid-19.
The Order & Collect service is part of the latest feature on the Dolfin app that is designed to enhance customer experience for the purchase of everyday goods and essential items; allowing shoppers to save time and eliminate unnecessary physical contact outside homes during the pandemic. To use, simply download the Dolfin app, select the 'Tops’ tab to browse for items and pay directly through the Dolfin e-Wallet within the app. Orders can be made every day from 08.00 – 18.00 hrs. and can be picked up within 2 hours at 10 participating Tops branches near you.
Rungruang Sukkirdkijpiboon, Chief Executive Officer of Central JD Fintech Holding said: “At this challenging time, businesses across all sectors must adapt to customers’ changing needs and behaviors. Dolfin, as an innovative platform provider is committed to helping Thais and partners adjust to this new normal of contactless shopping and e-payment lifestyle, through our latest Order & Collect feature that will provide customers with a one-stop platform to order, and collect purchased goods at Tops stores. This provides an ultra-convenient, contactless and timesaving alternative for grocery shopping, without the need to wait in queues for payment. At the same time, customers can ensure the highest security standard, with cashless payment through our Dolfin e-Wallet, which is the first e-wallet in Thailand to employ the e-KYC (Electronic Know-You-Customer) system that combines facial recognition and optical character recognition for user verification to provide a worry free e-wallet payment method. This innovative service not only offers convenience to customers, but also helps to expand the customer base for Tops, with a new shopping experience.”
Stephane Coum, Chief Executive Officer of Central Food Retail Group, a part of Central Retail that oversees both Tops and Central Food Hall said: “Our latest Order & Collect collaboration with Dolfin application is a strategic move to service the on-going demand for online shopping amid the Covid-19 pandemic. Concurrently, this will help us to prepare for the new normal of living, with less cash, less touch, as Thailand edges closer to becoming a cashless society. No longer do customers want to exchange cash or wait in queues, and the Order & Collect service does just that. With over 1,000 curated items to select from, customer can easily shop for essential items online through the Dolfin app, just like shopping at Tops, which will help to reduce their commute time as orders can be made from anywhere.”
“Apart from this, customers can benefit from up to 120-baht of double discount from today until 31 May 2020, when shopping with Tops through our Order & Collect service. The first is a 50-baht coupon for a minimum spend of 300 baht, with a second 70-baht on top discount coupon for spending of more than 700-baht per sales slip. Customers can also benefit from earn extra The 1 points, savings, discounts and benefits that have been thoughtfully selected for Tops customers by Dolfin. We are ready to help Thais embrace the new normal of online shopping and cashless payment, as we stay true to our brand concept of 'Kid Hai Chai Fin” Rungruang added.
Customers can now experience the new Order & Collect service with no queues through the Dolfin application. Orders made between 8.00 – 18.00 hrs. can be collected within two hours at “Customer Service” points across 10 selected Tops branches including: Tops Market Rama 9, Tops Market Chaeng Watthana, Tops Market Ladprao, Tops Market Rama 2, Tops Market Rama 3, Tops Market Pinklao, Tops Market Sukhaphiban 3, Tops Market Seacon Bangkae, Tops Superstore West Gate and Central Food Hall Bangna, with on-going plans to extend the service across all branches of Tops and Central Food Retail Hall throughout Bangkok in the near future.
In addition, this May 2020, Dolfin will be extending its Order & Collect service to other participating stores in the Central Restaurant Group, along with plan to launch Thailand’s premier “Dine-In-Zero-Touch” service, that will allow customers to order, pay and dine-in without contact, all through the Dolfin application.
The Dolfin Application is available for free download today on both Android and iOS at Google Play and App Store. Do not miss out on the wonderful deals and promotions, with up to 1,000-baht discount from participating merchants and restaurants. For more information, visit https://dolfinthailand.com/
About Central JD FinTech Holding Group
Central JD Fintech Holding Group Co., Ltd. is a result of a business partnership between Central Group, Thailand’s leading retailer and Digi-Lifestyle, and JD.com, one of the world’s Top 3 largest e-commerce business and the most profitable retailers and JD Digits, one of the leaders of technology in China. The company was established as part of a joint venture of Financial Intelligent Platform Services Development Company and digital technology and FinTech services in Thailand with the value of over $250 million. The management is divided into 2 companies which are: Central JD Money Company Limited, providing electronic wallet service (Dolfin e-Wallet) and digital payment business (e-Payment) and Central JD Company Fintech Company Limited, providing digital intelligent platform that offers various of products according to customer needs, including credit services, insurance services, asset protection and security services in order to secure the digital channels. With the digital technology services, Central JD FinTech Holding Group is ready to provide the digital technology to enhance the quality of life with the intelligent platform, ready to move Thailand into a full digital society.
