COVID-19 pandemic drives number of new SCB EASY App users to 200,000, while donation transactions jump by 10 times

Stocks and Financial Services Press Releases Tuesday April 7, 2020 11:54
กรุงเทพฯ--7 เม.ย.--Siam Commercial Bank
Customer ID authentication for opening new SCB accounts at 7-Eleven reaches 10,000 accounts in 3 days

Driven by the COVID-19 pandemic, consumers are now avoiding cash and non-essential commutes. As a result, they are turning to digital channels for financial transactions. Siam Commercial Bank (SCB) has seen more 200,000 new users of its SCB EASY digital banking application, making a total number of 11 million users. Customers are averaging 135 million transactions each month, of which 75% were fund transfers worth 528 billion baht (as of March 2020). In the last half of March donations rose to 50,000 transactions per day at the peak, 10 times higher than usual, while the number of new PromptPay registrations was over 20,000 accounts. The number of new customers opening an SCB account on the SCB EASY app with ID authentication via Counter Service at 7-Eleven jumped to 10,000 accounts in three days. These figures signal the increasingly important role of digital banking, so SCB has doubled its capacity to handle transactions via the SCB EASY app during the current pandemic.

SCB President Apiphan Charoenanusorn said, “Apart from impacts on the overall economy, the COVID-19 pandemic has changed consumer behavior. People are seeking to avoid using cash and non-essential commutes, while donating to help raise funds to help those fighting the pandemic. As a result, we have seen some 200,000 new users of the SCB EASY app, making a total number of 11 million users. Customers are averaging 135 million transactions each month, of which 75% are fund transfers worth 528 billion baht (as of March 2020). In the last half of March when the COVID-19 situation became more serious, the app’s donation features saw donations peaking at 50,000 transactions per day, 10 times higher than usual, reflecting the Thai people’s solidarity and mutual care when in need. And following the government’s supportive measures at the end of March, the number of new PromptPay registrations passed 20,000 accounts in just a few days.”

“Meanwhile, the number of new customers opening an SCB account on the SCB EASY app with ID authentication via Counter Service at 7-Eleven jumped to 10,000 accounts in three days at the end of March. The highest daily number was 5,000 customers. This service is convenient for customers wishing to open an SCB account without visiting an SCB branch. They can register for the SCB EASY app and make financial transactions at home with peace of mind. The figures reflect people’s increasing awareness and readiness to embrace digital banking platforms, as they realize the benefits of mobile banking amid a situation where everyone should stay home and avoid going out as much as possible. In response to the increasing need, we have doubled our capacity to handle transactions via the SCB EASY app to cater to customers’ increasing demands during the ongoing COVID-19 pandemic.”

How to open an SCB e-Saving account (online account without a physical passbook) on the SCB EASY app for customers never having any SCB product/service

ID authentication with your ID card and mobile number used for account opening at Counter Service at 7-ElevenInsert your ID card in the EDC machine.Take a photo for facial recognition by ID authentication.Enter your mobile number and PIN.Read the terms and conditions and click to accept.Download and install the SCB EASY app. Enter your information at each step to open an SCB e-Saving account (online account without a physical passbook)Download and install the SCB EASY app. Follow the instructions:Select “Open a new SCB account”Select “ID authentication with SCB EASY ID”Tap “ID authentication” and continueVerify your mobile numberEnter a 6-digit temporary password (the same password

you entered at Counter Service)Enter FATCA informationTap “Continue” to open an accountTap “Accept”Enter your personal information and receive an account numberTap “Accept”Enter your SCB EASY app password.Complete registration for SCB EASY app.Special offer! Authenticate your ID at 7-Eleven Counter Service to open an SCB account and get up to 1.5% p.a. in interest and free cash coupons worth up to 30 baht for shopping at participating 7-Eleven locations.Get cash coupons from now until April 23, 2020. Cash coupons are valid for use until April 30, 2020.


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