Central Retail launches SPOT The 1 Card making Thailand's largest loyalty program with 7.2 million members

General Press Releases Monday August 23, 2010 16:36
Bangkok--23 Aug--Poly Plus

Central Retail Corporation, Central Food Retail, and other eight business units companies have united to launch the newest CRM loyalty program: SPOT The 1 Card, a combination of the two loyalty cards tailor-made to meet every shopping demand and set to become the most powerful loyalty program in Thailand with more than 7.2 million members with expectation to grow 20 per cent of customer spending.

Ms. Phattaraporn Phenpraphat, Vice President – Marketing & Public Relations of Central Food Retail Co., Ltd. operator of Tops Super, Tops Market and Central Food Hall said, “SPOT Rewards Card, the first loyalty program in Thailand, has been very successful, our mission is understanding customers for the past six years as well as the launch of The 1 Card for the past four years. This allows Central Retail to become No. 1 to best understand customers. With our over 7.2 million members, we can analyze our customer behavior in every aspect. Central Retail's members are highly valued and own high purchasing power. 84% of sales come from our members. Therefore, our CRM strategy is to meet the demand of our valued customers. I hope the new loyalty partnership program will drive our sales through the cards by 20 per cent.”

Mr. Rawee Puapunpong, Vice Present - Customer Relation Management of Central Retail Corporation Limited said, “The combination of The 1 Card and SPOT Rewards Card is aimed at giving more privileges to our members. They will enjoy more shopping opportunities with accumulated points to redeem at our nine business units. To celebrate the combination of the two cards, Central Retail is holding a special campaign, 'Welcome Pack,' worth 1,195 Baht; when our members apply to the new card, as well as they are entitled to the following redemption programs:

  • 900 points of The 1 Card can be redeemed a cash voucher by SPOT Money Back worth 100 Baht.
  • 1,300 SPOT Money Back points can be redeemed for The 1 Card cash voucher valued at Baht 100.

“The new pact is not only a phenomenon in Thailand's retail industry to expand larger and stronger customer base, it's also an attraction to our trade partners to join our CRM campaign so that the best offers are made to consumers and meet their different lifestyles. In the future we will roll out more co-promotion programs by our business units. We aim to add one million new members in one year,” Mr. Rawee added.

“Customers earn directly benefits from the initiative,” Mr. Rawee said. “They will find it convenient and fast to subscribe to the program because SPOT The 1 Card -- two cards in one -- is different from other loyalty cards. Those who want to subscribe can do so at one stop, Quick Register, and are eligible to use it at every business unit. The design of the new combined card features one side for the SPOT Rewards Card and the other side for The 1 Card, making it easier to carry the card. With only one card, a member also earns more advantages.7.2 millions members can enjoy privileges program, Every Enjoyment, they will find even more enjoyable. In the future, the company plans to introduce more privileges to better meet the demands of members.

SPOT The 1 Card is a loyalty program that combines two major cards under Central's Retail businesses: The 1 Card and SPOT Rewards Card to better serve the different lifestyles of members and more easily manage exclusive and superior shopping privilege.

The card holders are entitled to discounts, points, and redemption at more than 400 branches of Central Department Store, Zen Department Store, Robinson Department Store, Central Food Hall, Tops Super, Tops Market, Tops Daily, PowerBuy, SuperSports, B2S, homeWorks, and Office Depot.

Meet every lifestyle by subscribing to the SPOT The 1 Card: the only card to give you value, convenience, and special privileges. Double the rewards, Twice the fun.

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