Refiners Set to Increase Spending on Digital Technologies to Drive Down Operational Costs, Though Digital Not a Top Investment Priority, According to Research from Accenture

General Press Releases Friday August 11, 2017 17:08
กรุงเทพฯ--11 ส.ค.--ABM
New efforts will focus on increased cybersecurity, as digital technologies expose refiners to greater risk

Nearly two-thirds of refiners plan to increase their investments in digital technologies over the next three to five years, although digital is not one of the top plant investment areas for refiners today, according to new research from Accenture (NYSE: ACN).

The Accenture Connected Refinery research — based on a survey of more than 200 executives, functional leaders and engineers at refiners globally — shows that more than half of respondents (57 percent) said that their current level of digital investment overall was more or significantly more than 12 months ago.

While this spending is set to increase, only 19 percent of refiners rated digital as one of their top three priorities for spending on plant efficiency and productivity over the next three years.

When asked to identify the most important benefits that digital technologies will provide, respondents most often cited more-effective plant management (63 percent of respondents), reducing operational risk (59 percent) and more-efficient and predictive maintenance (54 percent).

Reducing operational costs appeared most frequently in the top three business priorities that will drive refiners' next digital investments, cited by 39 percent of respondents, yet the most frequently mentioned barrier to digital implementation was the investment required, cited by 50 percent of respondents.

"Investments in digital technology, when deployed at scale, can generate operational savings far exceeding the investment costs, even in the short term," said Intira Laomeepol, Managing Director, Resource Operating Group, Accenture in Thailand. "The fact that refiners plan to spend more on digital shows that they are cautiously optimistic about the incremental benefits to operations that new digital technologies can provide. While there is also concern about the cost of deploying these new solutions, leveraging big data and analytics for real-time operational insights could help refiners achieve best-in-class operational performance."

Ms Laomeepol said,"Now that computing power is cheaper than ever and mobile and Internet of Things solutions are more viable, refiners must move beyond simply piloting new digital technologies and into deployment at scale to see the benefits of digital. They will then recognize the significant reduction in operating costs and the potential for fundamental business transformation that these technologies can enable."

Increase in digital investments prompts data security concerns

When asked to identify the digital technologies that drive the greatest impact in operational performance, respondents most often cited analytics (74 percent), cybersecurity (41 percent) and mobility (38 percent). The inclusion of cybersecurity among the top three suggests that companies are seeking to offset the greater risk of cyberattack that comes with more-connected refinery operations. Some of the current and future planned business investment areas that increase this connectivity include more automation, moving operations to the cloud, mobile solutions, AI and robotics.

"As the number of connected systems and devices that share data in the energy value chain continues to grow, so does the scale and impact of any potential cyberattack risk," Ms Laomeepol said. "Historically, refinery execution and control systems have been on premise, locally maintained and fairly isolated compared with enterprise systems. With increases in wireless infrastructures connecting people and connecting machines, and manufacturing execution system applications moving to cloud, new operational technology security measures are required."

Showing the need for new measures, more than one-third (36 percent) of respondents cited data security as a barrier to adoption of digital technologies; this figure rose to 50 percent among IT professionals surveyed.

The concern about cybersecurity is also reflected in Accenture Technology Vision 2017. When asked how often their organization updates its security policies and codes, respondents from the downstream sector said they updated them more frequently than other industries (yearly or less than yearly).


The online survey was conducted in March 2017 by PennEnergy Research in partnership with the Oil and Gas Journal. The survey was developed with HSB Solomon Associates LLC, a benchmarking and global advisory services company for the global energy industry. Respondents are subscribers to PennWell publications and comprised more than 200 refining industry professionals, including executive and mid-level management, business unit heads, engineers and project managers from a cross-segment of the industry.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world's largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Latest Press Release


The Kitchen Table Introduces a Twist on the Most Popular Brunch in Town with W Does Street Food. This year we introduced our newest twist on #WDOESBRUNCH with W Does Street Food. The Kitchen Table transforms to give you an authentic street food...


Take a break from work, gather the family and get in the swim of the weekend with new 'Saturday Seafood Lunch Buffet' at the SQUARE. Available from March, the SQUARE's latest weekend lunch-time offer highlights a wide range of seafood delicacies to...

Almond Breeze by Blue Diamond Promotes Almond Milk with Tempting Special Offers at Innovative Makro Horeca 2018

Blue Diamond Growers, a US-based almond-growing agricultural cooperative based in Sacramento, California offers special promotion for Blue Diamond Almond Breeze at The 13th Makro HoReCa 2018 food service trade show at Booth B4 & B8 in Challenger Hall...

Touch of new dining experience at Thara Thong, Royal Orchid Sheraton Hotel Towers

Step into The Art of Thai Cuisine journey, "Thara Thong" is now launching chef' signature dishes that are not only nourish the body but also the mind. Chef Nongnuch Sae-eiw aims to redefine authentic Thai food to new masterpiece dishes in which the...


Nothing expresses the mood of high Thai summer more appetizingly than ripe, juicy mangos. And where better to savor the magnificent fruits in their ripe prime than in the heart of the Big Mango itself at Zest Bar & Terrace? Every year around this...

Related Topics