Hublot Unveils Digital Boutique to Enhance Luxury Customer Service

General Press Releases Thursday June 7, 2018 13:03
NEW YORK--7 Jun--PRNewswire/InfoQuest

Hublot is aware that the key asset of the customer relationship is based on trust, availability, and flexibility, and has thus innovatively imagined a "virtual" digital boutique that perfectly complements the role and presence of its physical boutiques.

THE SALES CEREMONY ACCORDING TO HUBLOT

From a technological solution developed by the brand, Hublot's sales advisors can, in real-time, via an interactive terminal, offer customers a service that is identical to that existing in the physical boutiques. A digital universe offering a virtual experience, one that is not alternative but complementary to that in its points of sale. An original way of responding to a modern world that needs to be able to obtain information and answers in real time.

If the client doesn't necessarily have a Hublot boutique nearby, or doesn't have the time to visit the store for an introduction, Hublot offers the same experience remotely as if one were pushing open the door of a boutique. A service devoted to the customer relationship, which will accompany the discovery of Hublot watches. Hublot is maintaining the strongest connection that it has with its customers, by preserving the act of purchase and the handover of the watch in situ.

In practical terms, it all begins with the Hublot website, on which every customer can ask to be connected with the Hublot Digital Boutique. The client chooses the closest boutique. At this point, the client is either connected in real time with a manager at the chosen Boutique or schedules an appointment for a later date. Via FaceTime or Skype, the client makes contact with one of the sales advisors and then begins to enjoy the Hublot experience. From everywhere, the client can discover in real time, directly on his or her screen, the desired product presented live. It is a real interaction that removes constraints of time or place thanks to virtual technologies. Next, the customer is invited to visit the point of sale to continue the Hublot experience. This enables the client to take all the time necessary deciding to buy the desired watch. This truly enhances the unique and human connection that binds every customer and Hublot.

Hublot is making the virtual world a complementary and essential ally for its boutique-based customer experience. The art of moving with the times and living in the here and now!
Source: Hublot

Latest Press Release

New Zealand Massaman Lamb Chops at Kantary Bay Hotel, Sriracha

Throughout the month of December, The Orchard Restaurant at Kantary Bay Hotel, i Sriracha, invites you to try our delectable recommended dish "New Zealand Massaman Lamb Chops" prepared by our team of skilled chefs. Quality Lamb Chops from New Zealand are...

SPECIAL FATHERS DAY BRUNCH AT 57TH STREET

Your dad deserves a special day out, so make this Father's Day a celebration to remember. Let our chefs charm your dad's palate and satisfy his cravings with a variety of delightful delicacies including handcrafted sushi and sashimi, roasted Australian...

An Amazing Italian Night with Cavaliere Enzo Peroni

Exclusive Wine Dinner at The District Grill Room & Bar, Bangkok Marriott Hotel Sukhumvit on Thursday, 29 November 2018 at 6:30 pm. For one night only, meet with our esteemed guest, Cavaliere Enzo Peroni. Mr. Enzo Peroni was knighted and granted the...

Sandy joins Dacon Trading to give back to the community

Rayong and Chonburi – Recently, Sandy Kraokaew Stuvik participates in the celebration for Dacon Trading surpassing the sales milestone. The celebration took place at the Dacon Trading head office in Ban Chang, Rayong, Thailand. After the...

Makeblock Announces Educational Partnership with Gratnells Storage Solutions

Makeblock, the leading STEAM education solution provider, is announcing their collaboration with Gratnells, world renowned classroom storage system, to provide a cutting-edge STEAM education solution for the Chinese education market. Makeblock will be...

Related Topics