Crown Customer Service Excellence recognised with Best Material Handling Company Award in Singapore

General Press Releases Tuesday September 10, 2019 17:10
SINGAPORE--11 Sep--PRNewswire/InfoQuest

Crown Equipment Singapore, part of Crown Equipment Corporation, has received two coveted awards at Singapore Business Awards 2019. Through its award-winning InfoLink(R) technology and best-in-class customer services, Crown has picked up the Best Warehouse Logistics Company 2019 and the Material Handling Company of the Year 2019 awards.

Hosted by APAC Insider, the Singapore Business Awards recognise businesses that have attained remarkable accomplishments and growth in their respective business endeavours in the past year. With Crown's recent success in developing its infrastructure, improving its network coverage, as well as boosting its local and regional presence, the company was a clear choice to be nominated in the material handling and logistics categories.

Following the nomination, a network of respected industry partners and an expert in-house research team led the decision-making process to assess each nominee's ability to adapt to market changes, dedication to innovation, and enthusiasm to stand out from its competition.

Crown's standout innovation is InfoLink(R) Operator and Fleet Management system, a wireless solution that allows its customers to receive accurate, on-demand business metrics in real-time. This state-of-the-art solution brings the benefits of technology to material handling by connecting forklift trucks, operators and facilities through collecting and presenting accurate, real-time information for better decision-making opportunities. The solution also enables the monitoring and management of operator factors that affect the bottom line, including compliance, impacts, and productivity. InfoLink(R) tracks data across the entire forklift fleet to provide insight on fleet utilisation, energy consumption, and service scheduling.

InfoLink(R) is designed with a user-friendly interface that provides helpful tools, such as real-time alerts, intuitive dashboards, and detailed reports, for managers, supervisors, safety managers and operators. This on-demand performance data will contribute to better decision-making as it allows clients to explore and analyse issues quickly, as well as set benchmarks via interactive dashboard tools.

"Developing a strong technology, such as InfoLink(R), is only one of our key strengths," said Steve Stewart, Executive Director of Asia Pacific for Crown Lift Trucks. "Backed by our passionate and proficient team, we are also deeply committed to deliver the best customer support services. We believe that only by meeting our customers' needs and exceeding their demands that Crown continues to grow and succeed on a global scale."

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