WD EXPANDS ITS SERVICE CENTRE IN BANGKOK, THAILAND

Monday 21 October 2013 18:32
WD? EXPANDS ITS SERVICE CENTRE IN BANGKOK, THAILAND30-Minutes Swap Service to Enhance Customer Experience

WD?, a Western Digital company and storage industry leader, today announced the re-opening of its Bangkok Service Centre in Thailand. Located in Pantip Plaza, WD expanded and renovated the Service Centre to provide greater comfort and better service to its customers. Customers who have purchased WD’s internal hard drives, external storage devices and home entertainment products from authorized channels in Thailand can visit the Service Centre for direct RMA service, as long as their WD products are within the warranty period.

Commenting on the newly renovated Service Centre, Ms Margaret Koh, WD Sales Director, Asia South said, “WD is very focused on providing the best quality products to its customers and the best after-sales customer service and support. The 30-minutes Swap Service is our new initiative to enhance customer experience.”

Customers who bring their WD products to the Service Centre will get a replacement unit within 30 minutes. WD’s replacement unit will be in accordance with the limited warranty on the WD product, which you can find by going to http://support.wdc.com/warranty/index.asp?lang=en. Now customers can relax inside the Service Centre and watch TV or surf the net with the free WiFi provided. If the replacement unit is not available, WD will send the replacement unit back to the customer within 3 business days.

“To provide our customers the best service experience, WD is constantly reviewing our operation lead time and service quality,” said Ms Tan Mui Keow, WD Senior Director of Global Services Operations. “Our objective is to provide best-in-class service to our valued Thailand customers as part of the customer satisfaction from WD.”

About WD Service Centre

The Bangkok Service Centre is located at 604/3 Pantip Plaza, Room #2108 2nd Floor, Phetburi Rd, Ratchathevee, Bangkok 10400. Operating hours will be from 11am to 6:30pm (Mon-Sat) and 11am to 4pm (Sun), except Public Holidays. WD also set up service collection points in Chiangmai, Phuket and Khonhaen to support local customers outside Bangkok. For more information on the warranty and RMA services, please visit http://support.wdc.com/warranty/index.asp?lang=en

About WD

WD, a Western Digital company, is a long-time innovator and storage industry leader. As a storage technology pacesetter, the company produces reliable, high-performance hard disk drives and solid state drives. These drives are deployed by OEMs and integrators in desktop and mobile computers, enterprise computing systems, embedded systems and consumer electronics applications, as well as by the company in providing its own storage products. WD’s leading storage devices and systems, networking products, media players and software solutions empower people around the world to easily save, store, protect, share and experience their content on multiple devices. WD was established in 1970 and is headquartered in Irvine, California. For more information, please visit the company’s website at www.wd.com.

Western Digital Corp. (NASDAQ: WDC), Irvine, Calif., is a global provider of products and services that empower people to create, manage, experience and preserve digital content. Its companies design and manufacture storage devices, networking equipment and home entertainment products under the WD, HGST and G-Technology brands. Visit the Investor section of the company's website (www.westerndigital.com) to access a variety of financial and investor information.

Western Digital, WD and the WD logo are registered trademarks of Western Digital Technologies, Inc. in the U.S. and other countries.

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