AIS DigitALL Shop: Thailands First Unmanned Store

Information Technology Press Releases Friday February 8, 2019 15:14
Bangkok--8 Feb--AIS

AIS revolutionizes Thailand's retail by introducing AIS DigitALL Shop, the country's first unmanned store utilizing intelligence technology to create new customer experiences designed especially for Gen C. No queue, no counter service, and no cash are required. Phuket residents will be the first to delight in AIS DigitALL Shop, located on the 2nd floor, Central Floresta Phuket.

Mr.Hui Weng Cheong, President of Advanced Info Service Public Limited Company or AIS, said, "As the leader in digital-life service provider, AIS strives to apply technological knowledge to the development of basically digital infrastructure for the betterment of Thai people. The more we learn to utilize technological advancement, the better for our economy and society. This is also essential to creating value-added and competitive advantages to every industry across the country, making Thailand even stronger.

In 2019, AIS will continually emphasize customer service because we believe that it is the key to customer care always and everywhere. Offline and online, AIS is determined to apply technological advancement to meet latest demands of digital lifestyles.

Hence, we bring you AIS DigitALL Shop, Thailand's first unmanned store. The new retail is run by digital technology in response to Gen C behaviors who prefer being in control, convenience, speed and mobile payment. Gen C customers are aroused by newly technological trends. They are eager to learn and try out new experiences, and search for information before purchase. It is AIS's duty to

understand changing customers' behaviors, assess them, and re-design new services to fulfill their needs."

Mrs. Bussaya Satirapipatkul, Head of AIS Customer & Service Management, explained about the retail revolution," AIS DigitALL Shop is the first of its kind - no one else has done before. The concept of unmanned store eliminates limitations in retail shopping - no queue, no counter service, and no cash required. No queue means customers can have direct access to AIS products and services promptly and conveniently without waiting in line. No counter service because AIS deploys data intelligence hub offering useful information that allows customers to do transaction by themselves easily. Customers who have inquiries will be assisted by LISA, an artificial intelligence readily available to provide general information and guide customers to the product and service displays upon request. Ready to purchase? No cash is required as customers can choose to pay via Rabbit Line Pay or Thai QR Payment.

AIS DigitALL Shop consists of five zones:
1. Digit Personal Assistant. Meet LISA, an artificial intelligence ready to serve you with general information and guide you to product and service displays upon request.
2. Digit Order. Make self-order and purchase by yourself through touchscreen.
3. Digit Vending. Select AIS product, make payment and receive it instantly.
4. Digit Cafe. Enjoy coffee, drinks and snacks via Rabbit Line Pay vending machine and Smart Coffee Machine.
5. Digit Innovation. Exhibit latest technology from AIS to keep customers up to date.
Customers can pay for products and services quickly and conveniently in every zone using QR Payment from either Rabbit Line Pay or Thai QR Payment, also known as Prompt Pay."

"Phuket customers have the privilege to experience AIS DigitALL Shop: The Unmanned Store before anybody else in Thailand. We hope you will enjoy our revolutionized services which are fast, easy, convenient, very effective and efficient for your trendy digital lifestyles," Mr.Hui Weng Cheong concluded."

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