Social Media is Encouraging Electrical Utilities in Asia to Improve Customer Services

Energy Press Releases Tuesday May 9, 2017 14:10
BANGKOK--9 May--PRNewswire/InfoQuest
Set to take place at IMPACT, Bangkok on 25-27 May 2017, Asian Utility Week is a large scale expo designed for Asian utilities who seek to transform their utility business model to include digital enablers.

A core theme of the expo is the transformation of Asia's electrical utility into customer-centric enterprises. This change is facilitated by digital technology but is driven by the competitive energy market regimes initiated in Singapore, the Philippines, and Vietnam but also by social media feedback. Customers are able to share easily their frustration with poor service online. Utilities are now adjusting their service offer to better meet customer requirements. This is especially noticeable in the commercial and industrial energy markets which are further impacted by regulations forcing increased energy efficiency and carbon management.

The speaker line-up features over 180 energy technology specialists including:
Samuel Tan, Chief Digital Officer, SP Group, Singapore
Datuk Seri Azman, CEO, Tenaga Nasional Berhad (TNB), Malaysia
Waiboon Chanchio, CIO, Electricity Generating Authority of Thailand, Thailand
Adrian Clark, CEO, Australia, New Zealand & South East Asia, Landis & Gyr, Australia
Takako Okuda, GM, CS Promotion Office, TEPCO Energy Partner, Japan
Rajeev Kharyal, GM, Head of Commercial Connection & Meter Management, TATA Power, India
Ramil Ruaro, Senior Manager, Customer Solutions & Product Development, Meralco, Philippines
Nguyen The Vinh , Senior Expert, Business Department, Vietnam Electricity (EVN), Vietnam
Bert Deprest, VP of Energy Solutions, Senoko Energy, Singapore
Event Director, Roderic Mclauchlan states:

Social media skills for utilities are becoming essential. Besides its proven worth in crisis management, social media supports important utility goals. Customers will establish a reputation for you if you aren't there to share the facts. When a social media incident happens, you need to respond quickly and get it right first time. Social media is set to grow in importance over the next five years, as a way to engage both domestic and commercial customers in the conversation around energy efficiency and carbon management -- two issues that require customers to change their behaviour. Asian Utility Week is now free for both energy service companies and vendors to this sector. It is ideal for anyone with business interests in Asia's utility sector to meet the region's top utility executives who are in the market for customer centricity enablers.

Organizer:
Clarion Events
Media Enquiries:
Khairunnisa Abd-llah
Senior Marketing Manager
+65-6590-3965
Khairunnisa.Abd-llah@clarionevents.com

Latest Press Release

Cepsa and Masdar Join Forces to Expand their Renewables Businesses Internationally

- Both companies have complementary expertise to work together in developing projects in Spain, the Middle East, North Africa, Latin America and Europe - The collaboration reflects the constant search for synergies among Mubadala group businesses - The...

PTT Group - RISE launched #D-NEXT program to accelerate ASEAN startups

Today (18 January 2018), Mr. Chansin Treenuchagron, Chief Technology and Engineering Officer, PTT Public Company Limited and Chairman of the Board, PTT Digital Solutions Co., Ltd., presided over the opening ceremony of the Accelerator Program named...

Bee#ah to Add 50 All-electric Tesla Semi Trucks to its Transport Fleet

- Bee'ah is also bringing Tesla's world-leading Powerpack Battery Technology to its state-of-the-art net zero energy headquarter In line with its efforts to provide a better quality of life in the Middle East, Bee'ah, the region's fastest growing...

Carroll County Energy Begins Commercial Operations

Advanced Power today announced commercial operation has begun at its 700-megawatt Carroll County Energy natural gas electric generation facility. Carroll County Energy is a combined-cycle natural gas electric generating facility built to sell into the...

Photo Release: CCE and WMS Sign Waste Supply Agreement for Industrial-Waste-to-Energy Plant

Waste Management Siam Ltd. (WMS) of DOWA Eco-System Group, Japan has signed an agreement of exclusive contract to supply industrial waste to the 8.63 MW Waste-to-Energy power plant developed by Chonburi Clean Energy Co., Ltd (CCE). Starting from the...

Related Topics