In just two years, True Corporation has transformed its social, economic, and environmental impact. Its network has been modernized at over 13,000 sites, with 5G subscribers doubling as a result. Yet, greenhouse gas emissions are down 10 percent. This demonstrates how scale enables technological progress and economic growth while accelerating climate action and raising governance standards.
Championing Ethical AI and Unprecedented Online Safety
With True's 2023 amalgamation propelling it to a position of telecom-tech leadership in Thailand, the company has been able to considerably advance its approach to safe and responsible technology usage.
Building on its Ethical AI Charter, True became the first Thai company to adopt the GSMA's Responsible AI Maturity Roadmap, co-developed with 19 global telcos. This roadmap, emphasizing fairness, transparency, and privacy, is now publicly available, and True has used its leadership position to promote its adoption across Thailand.
In 2024, the launch of True CyberSafe marked a watershed moment for online safety in Thailand. This free, instant cybersecurity system, powered by True's vast network, flags 7 million suspicious links daily, protecting over 50 million users without requiring registration or app downloads. This unparalleled reach makes CyberSafe the nation's largest cybersecurity service.
Driving Digital Inclusion and Innovation
The merger of True and dtac has dramatically improved network quality, achieving 99% 4G coverage and doubling 5G subscribers to 13.8 million by Q4 2024. This surge in connectivity underscores the success of True's network modernization, which has reached 77% completion and doubled 5G speeds at thousands of sites nationwide.
True's expanded network has also amplified its social impact. The company's digital literacy program has empowered 350,000 vulnerable individuals with essential online skills, while its online learning platforms reached 32 million people in 2024. True has also collaborated with all sectors to advance education, providing equal opportunities for Thai youth in over 10,000 schools across Thailand to access digital learning resources. Furthermore, True nurtured 5,418 innovators, resulting in 112 patents.
Leading the Charge in Environmental Sustainability
True's commitment to environmental stewardship is evident in its scaled-up sustainability initiatives. In 2024, the company expanded solar power generation to 10,410 base stations and exchanges, its largest renewable energy deployment to date and a 13% increase compared to pre-amalgamation. This has resulted in 10% reduction in CO2 emissions across the network. True has also achieved 100% electronic waste processing, ensuring all operational waste meets the highest environmental standards.
Moreover, True is extending its environmental impact beyond its operations by engaging its vast network of suppliers. Its inaugural supplier forum on climate target setting provided free emission measurement tools, resulting in 1,300 suppliers committing to emission reductions and a 12.5 % reduction (target 25% by 2030) in Scope 3 emissions.
Since its amalgamation in March 2023, True Corporation has demonstrated that its increased scale and strategic partnerships are catalysts for sustainable growth and responsible business practices, solidifying its position as a leader in Thailand's digital transformation.
Key Sustainability Data on True Corporation since Amalgamation
- 13% increase in renewable energy usage with 10,410 solar-powered sites nationwide
- 10% reduction in CO2 emissions across the network
- 30% more e-waste processed, achieving zero e-waste to landfill
Source: True Corporation