Thursday January 17, 2019 00:26


Cleartrip selects CleverTap#s Customer Data Platform to Deliver Personalized Experiences at Lifestyle—14 Dec 18

Advanced customer engagement platform helps a leading travel brand with global presence to drive enterprise-wide experimentation and create phenomenal growth Cleartrip, the leading online travel aggregator in India and the Middle East, today announced

Innovative Unicorn Global Travel Services Company Deploys Bright Pattern Contact Center for General—04 Dec 18

- Start-up disrupting the travel industry selects Bright Pattern for its global travel services platform to provide seamless, effortless omnichannel experience to customers Bright Pattern, a leading global provider of innovative cloud contact center

CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing IT—23 Aug 18

- Combined messaging suite and advanced segmentation tools bring more contextually-relevant messages that build user engagement Mobile customer engagement and analytics solutions provider CleverTap today announced the launch of Journeys, an omnichannel

DATAVLT foresees a correlation crunch in the era of hyper-personalization IT—12 Jul 18

The key to customer engagement lies in knowing and understanding the customers. The companies that can personalise their services to their desired customers will ultimately win. But how do marketers make sense of so much data to create something that is

IFS makes complex customer service easy to manage with IFS Customer IT—16 May 18

AI-powered omni-channel contact center solution facilitates efficient customer service that integrates with IFS Field Service Management (FSM), IFS Applications, and third-party software IFS, the global enterprise applications company, announces the

ไอเอฟเอสช่วยให้การบริการลูกค้าง่ายดายขึ้นด้วยการบริหารจัดการ ผ่านไอเอฟเอส คัสโตเมอร์ เอ็นเกจเม้นท์ ไอที—16 May 18

โซลูชันศูนย์ติดต่อสื่อสารกับลูกค้าแบบหลายช่องทาง (Omni Channel) ภายใต้การสนับสนุนของเทคโนโลยีเอไอ(AI) ช่วยอำนวยความสะดวกในการบริการลูกค้าอย่างมีประสิทธิภาพภายใต้การทำงานร่วมกับ ไอเอฟเอส ฟิลด์ เซอร์วิส แมเนจเม้นท์ และไอเอฟเอส แอพพลิเคชั่นส์

Krungsri Autos 2017 Loan Outstanding Surpasses 322 Billion Baht Aiming to Drive Customer Engagement Stcoks—21 Mar 18

Mr. Pairote Cheunkrut (Center), Head of Krungsri Auto Group, Bank of Ayudhya PCL, together with Krungsri Auto executives announced strong 2017 performance with loan outstanding consistently growing and unveiled 2018 strategy to enhance customer

Lazada เลือก Aspect Software เป็นผู้จัดหาเทคโนโลยีระบบโทรศัพท์ และพันธมิตรด้านการสร้างความสัมพันธ์กั ไอที—10 Jan 18

Aspect Software ผู้ให้บริการระดับชั้นนำด้านโซลูชั่นสร้างความสัมพันธ์กับลูกค้าแบบครบวงจร ประกาศว่า Lazada ศูนย์กลางการช้อปปิ้งและขายสินค้าออนไลน์อันดับหนึ่งของเอเชียตะวันออกเฉียงใต้ได้จับมือเป็นพันธมิตรกับ Aspect เพื่อยกระดับเทคโนโลยี Customer Engagement

Lazada Selects Aspect Software as a Telephony Technology Provider, Strategic Customer Engagement IT—03 Jan 18

Aspect Software, a leading provider of fully integrated consumer engagement solutions, today announces that Lazada, South East Asia's number one online shopping and selling destination, has partnered with Aspect to enhance Lazada's Customer Engagement

Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect IT—27 Nov 17

Anantara Vacation Club, Asia's leading luxury vacation ownership concept, has deployed Aspect(R) Unified IP(R) contact centre platform to enhance the Club's customer engagement and outbound marketing operations in Hong Kong and Shanghai. Established in

Avaya Customer Engagement Solutions Help Taiwan Bank Go All-digital IT—11 Oct 17

Avaya announced today its communications technologies have helped O-Bank (Wangdao) become Taiwan's first, all-digital, online-only bank. Supported by Avaya multi-channel Customer Engagement technologies - including Avaya Breeze - O-Bank now solely serves

Mahindra Comviva Launches MobiLytx Centralized Communication Manager to Improve Customer IT—21 Apr 17

- Manages lifecycle triggers for relevant, holistic and multi-channel customer engagement with operator's customer Mahindra Comviva , the global leader in providing mobility solutions, today announced the launch of MobiLytix[TM] Centralized

Mahindra Comviva เปิดตัวแพลตฟอร์ม Mobilytix Customer Engagement for Digital Payments ไอที—27 Feb 17

Mahindra Comviva ผู้นำระดับโลกด้านการให้บริการโซลูชั่นสำหรับอุปกรณ์เคลื่อนที่ ประกาศเปิดตัว MobiLytix[TM] Customer Engagement for Digital Payments เพื่อยกระดับการสร้างความสัมพันธ์กับลูกค้าในการใช้บริการการชำระเงินดิจิทัล MobiLytix[TM] Customer Engagement

Mahindra Comviva Launches Mobilytix Customer Engagement for Digital IT—27 Feb 17

Mahindra Comviva , the global leader in providing mobility solutions, today announced the launch of MobiLytix[TM] Customer Engagement for Digital Payments an offering to drive higher level of customer engagement in the digital payments space.

รายงานการธนาคารลูกค้ารายย่อยของ แกลลัพ เผยข้อมูลเชิงลึกสำคัญเกี่ยวกับลูกค้าธนาคารไทย หุ้น—11 Oct 16

รายงานว่าด้วยการสร้างความผูกพันกับลูกค้ารายย่อยของธนาคารไทย(Thailand Retail Banking Customer Engagement Report) ที่เพิ่งได้รับการเผยแพร่โดยบริษัท แกลลัพ เปิดเผยข้อมูลสำคัญ 4ประการ จากการประมวลอุตสาหกรรมธนาคารไทยปี พ.ศ. 2559 (Gallup's 2016 Thailand

Adobe and Microsoft partner in the Azure cloud to help businesses transform customer IT—27 Sep 16

- Adobe to deliver its cloud services on Microsoft Azure; Microsoft to make Adobe its preferred marketing service for Dynamics 365 Enterprise. Monday at Microsoft Ignite, Adobe and Microsoft Corp. announced plans for a strategic partnership to help

Xura Enters Strategic Partnership With Evamp Saanga to Deliver Superior Support for Customer IT—28 Jul 16

Xura , Inc. (NASDAQ: MESG), a major innovator in Real-Time Communication (RTC) technology, today announced its forge team had entered into a strategic partnership with Evamp & Saanga , a leading developer of web, mobile and telecom related

Tyco Retail Solutions to Showcase Innovative Technology at RFID Journal LIVE! IT—03 May 16

- Demonstrations to Feature Solutions Designed to Optimize Retail Operations, Protect Brand Value and Drive Customer Engagement RFID Journal LIVE! Conference & Exhibition -- Tyco Retail Solutions ( will demonstrate

Xura Elements: Creating Rewarding Customer Engagement Experiences Through Real-Time IT—25 Feb 16

Easy to integrate click-to-communicate and click-to-call web and app service, enables an intuitive and enhanced customer experience while reducing TCO Xura , Inc. (NASDAQ: MESG), a leading provider of digital communications services and innovator in

Xura Joins Forces With Wikot to Create Richer, Contextual Communication Experiences for the IT—13 Jan 16

Powering the 'digital' branch for retail banks - cost effective "click-to-communicate" customer engagement, underpinned by Xura's forge SDK and Wikot's HiOi digital contact center Xura, Inc. (NASDAQ: MESG) , a leading provider of digital communications

Xura Enterprise: Bringing Next-generation Click to Video, Voice and Instant Chat to Apps and Web IT—27 Oct 15

- Power secure customer connections with Xura's Financial Services suite - mobile messaging, multi-factor authentication and rich communications - Get first access to new report by Disruptive Analysis: Enriching Financial Services with WebRTC

Fuji Xerox Opens New Customer Engagement Center (IDSC) and Introduces New Multifunction Devices to IT—22 Oct 15

Featuring Fuji Xerox's innovations on document services and communications, IDSC (Innovative Document Solution Center) houses comprehensive document management solutions for business uses. Introduced to offer modern offices with mobility and flexibility

Microsoft reinvents productivity with upcoming release of customer engagement IT—09 Sep 15

- Microsoft Dynamics CRM 2016 features enhancements in productivity, intelligence, mobility and customer service. Microsoft Corp. (Nasdaq "MSFT") on Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM

Doxee Introduces eDox(TM) Interactive Communication IT—08 Sep 15

Innovative, cloud-based solution provides greater customer engagement at reduced cost; transforms statements for leading telco Doxee , a leader in enterprise-class, cloud-based Customer Communication Management (CCM) today announced the availability of

IBM and the Singapore Economic Development Board Launch the IBM Smarter Commerce Centre of Stcoks—07 Sep 15

IBM and the Singapore Economic Development Board (EDB) have jointly announced the establishment of the IBM Smarter Commerce Centre of Competency (SCCOC), which aims to develop new products and solutions for running online shopping and customer engagement

KBM Group Introduces Its Zipline DMP to Australia and New Zealand General—19 Jun 15

Extends Global Reach of Data Platform to Heighten Campaign Effectiveness for Marketers and Advertisers KBM Group, the global leader in data-driven, insight-based customer engagement, announces that it has introduced its Zipline DMP(R) to Australia and

Avaya and Google Collaborate on Contact Center Solutions for Businesses IT—15 Dec 14

Avaya today announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya’s expertise in customer engagement technologies with Google’s expertise in Web applications and