"Trust" as the Foundation of Digital Services and Ecosystem Collaboration
"Trust" is the foundation of every experience in the digital world. Protecting personal data is therefore not only a legal obligation, but also a responsibility to users and society.
Mr. Montri stated, "Today, the role of service providers goes beyond delivering services. It extends to safeguarding the digital society through technology, governance, and collaboration across all sectors."
Over the past year, True has worked closely with government agencies and law enforcement, supporting more than 70,000 data requests through clearly defined processes to ensure that any access is lawful, necessary, and strictly within scope, while upholding user rights as a core principle, reflecting the belief that digital security requires coordinated ecosystem-wide collaboration to build long-term trust.
Clear Legal Frameworks Empower Collaboration and Ensure Accountability
Clear legal frameworks, particularly the Emergency Decree on Measures for the Prevention and Suppression of Technological Crime, play a critical role in strengthening collaboration between telecom operators and the public sector. "Regulatory clarity enables operators to support law enforcement more effectively under lawful conditions both in terms of data access and necessary investigative actions, while remaining firmly within boundaries that respect user rights," Mr. Montri added.
At the same time, operating within transparent and auditable frameworks is essential to maintaining the balance between security and data privacy, one of the most critical challenges in today's digital landscape.
From Detection to Protection: Preventing Harm Before It Happens
True is evolving its role from reactive response to proactive prevention by strengthening network-level capabilities to detect suspicious activities at the source, supported by enhanced monitoring mechanisms to mitigate risks from scam communications such as call and SMS fraud. This marks a tangible shift from "detection" to proactive protection. At the same time, maintaining the balance between cybersecurity and user rights remains a key challenge, one that requires the combined strength of technology, governance, and transparency.
In an era where "data" lies at the heart of the digital economy, responsible data stewardship is a key determinant of long-term trust. "True Corporation is committed to becoming a Thai telecom-tech company that not only connects people, but also elevates comprehensive standards of personal data protection. Trust is not built by technology alone. It is built through the responsibility an organization upholds toward its users and society as a whole," Mr. Montri concluded.
